Joining Form and General Terms and Conditions of Joining

Thank you for choosing Soul Star Retreats FZCO (the “Company”). The Company’s objective is to offer participants/travelers (“Participant” and/or “Participants“) trips that support a healthy lifestyle, and help preserve nature while bringing the Participants closer to it, including, through adventure, exploration and doing many activities, as indicated in the Joining Form and the General Terms and Conditions of Joining (“General Terms and Conditions”) and a description of the Itinerary that may be presented to you in writing and/or verbally.

Itinerary

The trip includes recreational, social and group activities, and various other trips and adventures, according to the description of the trip and Itinerary provided by the Company orally or in writing or on the Company’s website, which includes the details of the trip, the method of transportation and other details.

Activities

For this purpose, “Activities” means all activities and services to be provided, arranged, and organized by the Company on behalf of the Participant, depending on the course of the Itinerary chosen by the Participant.

• Please note that joining in any Activity is completely voluntary and depends on the Participant’s desire to join or not. Accordingly, the Participant has the right not to join in any of these Activities at any time before the start of the Activity and if he/she does not wish to join for any reason and once he/she informs the work team thereof, such Participant will be excluded from the Activity. In the event that the Participant decides to join in any Activity, the Company relies on the Participant’s physical ability and skills to tolerate this Activity and that the Participant is aware and able to endure the events accompanying any of such Activities, and that the Participant will take all precautions related thereto.
• Please note that joining in the trip Activities may sometimes involve risks due to existence in multiple places and to the nature of such Activities. Although the Company provides safety precautions, the Company cannot guarantee that none of such risks will occur during such Activities. Accordingly, the Company relies on the Participant’s skills and experience in dealing with such difficulties and risks.
• The Company will provide an oral explanation to the Participants, indicating the nature, location and description of the Activity in a sufficient manner. The Participant hereby acknowledges and agrees that his/her joining in such Activities will expose him/her to the open air, nature, weather, marine life, insects, wildlife or plants, and this exposure may cause reactions resulting from weather conditions, external environment or nature. The Participant hereby agrees to consider and avoid all these risks, and if he/she does not wish to be exposed to any of them, he/she has the right not to join in any of such Activities. The Participant understands and agrees that in most outdoor Activities there may be different types of insects and wild animals.
• The Participant agrees to release the Company from the actions, damages and/or claims that may occur – God forbid – during his/her joining in Activities that the Company has no control over.

Safety and Luggage Preservation Measures

• Some Activities may sometimes contain some risks and require certain skills from the Participant. The Participant hereby agrees to comply with all public safety measures while practicing such Activities, and to follow all relevant instructions. Further, the Participant agrees and acknowledges that joining in any Activity may in any Activity may include sometimes risks and may expose him/her to risks and the Participant agrees to this matter.
• The Participant agrees to keep his/her luggage for the duration of the trip and not to leave any valuables while he/she is absent from the luggage – in some cases there will be no safes and/or special lockers for keeping belongings and luggage. Please do not take any valuables with you on the trip or otherwise please keep them from theft and/or damage, noting that the Company will not assume any responsibility for damage and/or loss of these belongings and luggage. In general, the Participant should not bring jewelry and valuables with him/her and not bring large sums of cash.
• Although the Company will work to provide a safe and enjoyable trip and experience for the Participants as much as possible, the Company is not responsible for any harm that any Participant may be exposed to – God forbid – during the trip by others, and for other risks mentioned in these General Terms and Conditions and/or other acts of god.
• The Company provides part and/or all Activities and/or services, by admission and contracting with third parties. The Company makes best effort to make these third parties reliable, fully equipped and suitable for the requirements of the trip and/or Activities. However, the Company does not manage or control such services except to the extent permitted. The Participant agrees that the Company is not responsible for what may happen in connection with, including but not limited to, transportation, hotel accommodation, tourist attractions, and other services, if it is beyond the control of the Company. Further, the Company is not responsible for any loss, accident, injury, delay, defect, omission or breach which may occur, whether due to any act, omission or default of any company or person involved in or responsible for the execution of any arrangement, or in connection therewith that any liability arising under this paragraph rests with the relevant third party.

Correctness of the Information Provided

• Each Participant undertakes that all the information and documents provided (to be provided) by him/her to the Company and/or any related party are correct and that all the General Terms and Conditions set out in the Joining Form and the General Terms and Conditions are correct and he/she agrees to them.
• The Participant agrees to verify the information related to the trip, tickets, accommodation, etc. upon receipt, and to ensure that they are correct. The Company shall not be liable for omissions or errors if the Company is not immediately notified thereof by the Participant.

Prices

• Any expenses, whether personal, medical or other, or any amounts arising during or as a result of the trip and/or Activities, not mentioned in the description/price of the trip, shall be borne by the Participant at his/her own expense.
• Any prices made by the Company to the Participant are final, but sometimes the prices may change due to circumstances beyond the control of the Company. The Participant hereby agrees that all prices are changeable and depend on the availability of the service, except that in the event of a change by the Company directly without any relationship and/or the intervention of third parties such as service providers, the Participant shall bear these differences at his/her own expense.
• Although the Company seeks to make all facilities, services and/or Activities available as clearly stated in the description of the trip and/or Activities (or as provided to you orally by the Company), the Company does not guarantee their availability for reasons that the Company has no control over, and the reason behind this may be any of the third parties, but the Company will make best efforts to make these facilities, services and/or Activities available in a manner consistent with the changes that have occurred pursuant to this paragraph due to any of the third parties.

Changing or Canceling of Itinerary

• All courses and/or any of the details of the trip, including tours, airlines, cruises, etc. can be changed in case of necessity. The Company shall inform the Participant once it becomes aware of any change, at the Company’s discretion. The Participant agrees that such changes are beyond the control of the Company, and they occurred due to any of the third parties involved. Accordingly, the terms and conditions of such third parties shall apply in this case. The Participant hereby agrees that the Company is unable to amend these terms and conditions for such third parties, and that the Company does not assume any liability for any failure, cancellation and/or delay of any third parties. To protect the Participants, the Company has the right to change all courses and/or any of the details of the trip, due to weather, floods, disease, political unrest, terrorism, car accidents, transportation problems and/or failure of performance by any relevant third parties, and/or any reasons the Company deems necessary for the safety of the Participants.
• In the event that any trip and/or Activity are canceled by the Company, for any reason other than the above, the Company shall refund the amount paid by the Participant and the Company will not assume any liability in excess thereof. However, in certain cases beyond the control of the Company, no amounts will be refunded, and the Company may compensate part of such amounts in any way that the Company deems appropriate, if possible, without any liability and without any obligation.
• Notwithstanding the above or anything to the contrary, the Company may not refund any amount paid by the Participant to the Company in the event the Company decided, at its sole discretion, the suspension of the Participant and/or eliminating the Participant from any of the activities and/or the trip, due to a breach by the Participant to any of the Company’s instructions and guidance and/or to any of the terms and provisions of these General Terms and Conditions, as the Company may deem.

Refund Policy

• A 15% deduction from the total trip cost will be made, and the remaining amount will be refunded if the reservation is canceled 45 days or more before the trip date.
• A 50% deduction from the total trip cost will be made, and the remaining amount will be refunded as a credit for future trips if the reservation is canceled between 30 to 45 days before the trip date.
• No refund will be issued in any form if the cancellation is made 29 days or less before the trip date.
• Any other person can travel in your place provided that we are informed one week before the start date of the trip.

**If the amount paid is less than the total trip cost, the cancellation percentage will be deducted from the total trip cost in its entirety, not from the amount paid.

Not Participating in Activities

The Company may refuse to accept or keep any Participant in the trip and/or in all and/or some Activities at any time, including but not limited to, in any of the following cases, and refunds will be made only at the Company’s discretion in such cases:

• In the event that the Participant was caught in the case of drug use or possession during the trip; this Participant will be excluded from the trip and/or Activities.
• The Company has the right to cancel the trip of any Participant and/or not to allow him/her to join in any Activity, in case the Participant did not comply with the instructions of the trip, the guide or the officer and he/she tried to annoy the rest of the Participants.
• In the event that the Participant violates the laws, regulations and instructions in the country in which the trip takes place.
• ⁠If the participant has a medical, health, or physical condition that prevents them from participating in the retreat and activities, or if they require special care.

The Participant agrees that the purpose of the trip and Activities are to support a healthy life and that the trip and all its Activities are free of alcohol and any stimulants. In the event that the Participant desires to consume alcohol and/or any (not prohibited) stimulants, his/her use of such alcohol and/or stimulants shall be at his/her personal (own) responsibility and at his/her own expense. In all cases and in order to preserve the health of the Participants, it is prohibited to join in any of the Activities if the Participant was under the influence of alcohol and/or stimulants either before or during joining in any of the Activities, and the Company has the right to take any action it deems appropriate to preserve the health of the Participants and the Company’s employees and reputation. The Participant understands that the Participant is only permitted to the consumption of alcohol and any stimulants to the extent allowed by the Company from time to time as instructed by the Company and/or its representatives as it deems, whether during the Activities and/or during the trip in general, and in all cases to a minimal degree as reasonably appropriate to maintain the purpose of the trip and Activities as determined by the Company. Otherwise, the Company will be entitled to eliminate and/or fully suspend the Participant from any and/or all of the Activities and/or from the trip, without any obligation on the Company to compensate and/or refund any amounts to the Participant. The Participant agrees and undertakes to comply with all applicable instructions, rules, regulations and policies governing the trip, the country, and destination of the trip. The Participant agrees that the Company reserves the right to exclude any Participant from the trip at any time in case he/she violates the laws and instructions, or if he/she does any work that poses a danger to himself/herself or others or harms the goals of the trip in any way.

Passport, Visas and Government Requirements

• The Participant shall present a valid passport during the travel period, and according to the laws of the destination of the trip.
• In the event that some countries require a visa for transit or entry, the Participant is responsible for ensuring that he/she obtains all visas and/or other documents and/or requirements for entry. The Participant agrees to verify the entry, passport, visa and travel requirements related to the destination of the trip, in a timely manner prior to the trip date.
•  If the embassy of the country to which the travel will be made requires that the Participant obtains an insurance policy for the purposes of a visa, then it must be obtained in order to be able to join and travel. In the event that the country does not require the Participant to obtain an insurance policy, the Participant shall obtain the insurance approved by the Company, but if the Participant has his/her own insurance policy, he/she must inform the Company thereof immediately, in order that the Company will issue its decision whether to approve the Participant’s insurance, or the need to obtain insurance approved by the Company. Otherwise, the Company has the right to refuse to allow any of the Participants to join in the trip if the Company deems it necessary.
• The Participant acknowledges and agrees that he/she must, at his/her own expense, bring a health insurance policy covering the period of the trip, as specified under these General Terms and Conditions, and that the Company is exempt from bearing any costs, treatment expenses, medicines, and/or hospitalization costs if any expenses are not covered by insurance, and the Participant shall cover such expenses and costs at his/her own expense.

Health

• The Participant confirms under these General Terms and Conditions with the signature thereof, that he/she is free of any diseases, and acknowledges and agrees that he/she has reviewed all the trip Itineraries and that his/her physical health condition enables him/her to join in the trip and Activities without any problems, that he/she does not suffer from any symptoms of illness and that he/she is not infected with any type of viruses, serious or chronic diseases, or any disease that needs special care. The Participant also acknowledges that the health information provided about himself/herself to the Company is correct. The Participant confirms that he/she was not recently diagnosed with COVID-19 and did not suffer from any symptoms during the past 14 days from the date of signing this Joining Form and these General Terms and Conditions or from the date of departure, whichever is earlier.
• The Participant agrees and confirms that he/she does not have any health reasons or problems that prevent his/her joining in the trip and/or any of the Activities.
• The Participant acknowledges and agrees that joining in the Activities may require physical effort, and the Participant hereby confirms that his/her physical condition is compatible with the Activities, and that he/she will wear the approved safety equipment and devices while joining in certain Activities, in a manner that ensures his/her safety.
• The Participant acknowledges that he/she has got all the vaccinations required at the destination of the trip (if any), including, but not limited to, hepatitis and Corona virus (COVID-19) vaccines.

Corona Pandemic

• As the worldwide COVID-19 pandemic continues to this time, the Participant agrees that for this reason, and for other unforeseen reasons, Itinerary and travel plans may be suspended and/or postponed or canceled, whether from any government or a third party that the Company does not control. The Participant also agrees and acknowledges that the cancellation, rebooking and refund policies of the respective third parties, will govern this case. Under these General Terms and Conditions, the Participant agrees to release the Company from any and all liability for any damages, including but not limited to, financial losses, which may occur as a result of such interruption or cancellation of such travel plans and Itinerary.
•  However, in light of the Corona pandemic, all destinations, airports, air carriers, hotels, restaurants, carriers, car rental companies, shops and flights companies are putting in place safety measures and precautions, which may change from day to day. Such measures and precautions may include, but are not limited to: curfews, closures of tourist places, imposition of reduced working hours, prohibition of gatherings, imposition of social distancing requirements, imposition of health checks and tests, self-quarantine requirements, and COVID-19 test results. Under signing the Joining Form and General Terms and Conditions, the Participant shall fulfill all requirements for travel, such as taking a COVID-19 test that shows a result allowing him/her to travel, filling out the necessary travel questionnaires and forms, and taking any necessary action in accordance with the requirements imposed on travel.
• This clause applies to any other pandemic declared in the country in which the trip is located and/or the country of residence of the Participant.

Photos and Videos and their Uses by the Company

• The Participant agrees to grant the Company and its representatives, officers and guides permission to make photography, recording and/or video. The Participant further agrees that any/all of the pictorial and/or recorded materials may be used, in any way, as part of any posts, brochures, digital materials or other publications, during the trip or in the future, as used to promote the purposes of the trip, and share any of them with any third parties, and/or via social media. The Participant agrees that the Company will share, use and publish the photos in the manner the Company deems appropriate and as indicated above, without paying any amounts to the Participants, i.e. free of charge. The Participant will not claim the Company for any allowances, amounts or compensation for the Company’s use of the photo by any third party authorized by the Company to do so.
• In the event that the Participant does not wish to be photographed and/or have his/her photos used and/or published by the Company, the Participant must inform the Company thereof in advance upon signing this Joining Form and these General Terms and Conditions. The Participant who does not wish to appear in the photos is obligated not to participate in the photo and stay away from the places of photographing, and this Participant (who does not wish to be photographed) is responsible for avoiding and not appearing and/or participating in any of the photographed and/or recorded materials. Otherwise and in the event that such Participant appears in any photo, the Company has the right to use, share and deal with such photo as stated in paragraph (1) above and as it deems appropriate.

General Provisions

• The Participant agrees that he/she will act in a reasonable, responsible and safe manner during the trip and that he/she will comply with the clauses of the General Terms and Conditions and abide by the instructions of the Company and its representatives including officers and guides during the trip.
• The Participant agrees that during the trip he/she will not allow locals and/or anyone that is not a participant and/or affiliated with the trip and/or Activities other than the permitted participants to be engaged whether directly and/or indirectly with the Participant and/or with any of the Activities and/or the trip (for example and without any limitation, the Participant will refrain from allowing such person(s) from being engaged in the Activities, allow them into the Participant’s room, etc.). The Participant hereby agrees that such actions will be deemed as a breach to the General Terms and Conditions and the Company will have the right to eliminate and/or fully suspend such Participant from any Activity and/or from the trip in whole, as the Company deems appropriate.
• The Participant acknowledges and agrees that if he/she escorts those under the age of eighteen, he/she is solely responsible for and supervise them. Such Participant confirms that the escort of this Participant (under the age of 18) is in accordance with the laws and regulations applicable to them. The Participant agrees to provide the Company with proof of this matter if the Company so requests.
• Participants should not discuss and/or talk about political and doctrinaire issues and personal matters such as marriage, divorce and other topics that fall within these frameworks.
• The Participant, at his/her own responsibility, shall take into account the number of luggage and the luggage allowance by airlines, and not to overweight the same. The Participant shall pay any amounts resulting from his/her violation of the instructions.
• The Company is not obligated to pay any amounts for the Participants except for the amounts agreed expressly in the trip schedule, and the Company will not be responsible in any way for any amounts related to the overweight of the Participant’s luggage, and any higher change in the class of travel (for example, from normal to businessmen), or from a basic room to a higher class room. In all cases, the price of the trip does not include room service – requests for special food and drinks, whether in the room, etc., and any drinks or food from the room’s minibar. The trip also does not include phone calls from the hotel and the hotel room, whether reception or dispatch, laundry and ironing service, use of the gym or health product (spa) or any other services provided by the hotel that the Participant must pay directly to the hotel and/or product.
• The Company is not responsible for any expenses incurred by the Participant in the event that the Participant decides to cut the trip and return early, and the Participant will pay the full amounts and expenses related thereto. In all cases, the Company will not be responsible for refunding or returning the amount paid by the Participant to the Company or any part thereof.
• The Participant understands that in some trips, countries or Activities, there may be insects and/or reptiles in the places where he/she will be present, including the hotel room or hostel, and therefore the Company is not responsible for any of the foregoing.
• The Participant agrees and allows the Company (or its officer or representative), to communicate with the person named in the Joining Form to be contacted in an emergency, and to provide him/her with any information whatsoever and to continually coordinate with him/her.
• These General Terms and Conditions are subject to the provisions of Jordanian Law, and the Jordanian courts shall have the jurisdiction to consider cases related to and/or arising therefrom, and Amman Court of First Instance (Palace of Justice) shall have the jurisdiction to consider any of such cases.
• These General Terms and Conditions shall govern the joining of each Participant in the trip and Activities.

We Wish you a Happy Trip and a New Adventure

I hereby agree to everything stated in the Joining Form and the General Terms and Conditions of Joining